Privacy Policy

Warner Dental respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or dental services, you agree to the terms outlined in this policy.

1. What Personal Information We Collect

We may collect personal information necessary to provide dental services and manage our practice. This may include:

• Full name
• Date of birth
• Contact details (phone number, email address, residential address)
• Medical and dental history
• Health insurance details
• Appointment and treatment records
• Payment and billing information
• Emergency contact information
• Information provided through forms on our website

Health information is considered sensitive information under Australian privacy law and is handled with a high level of confidentiality.

2. How We Collect Personal Information

We may collect personal information through:

• Appointment bookings (online, phone, or in person)
• Patient registration forms
• Communication with our dental team
• Our website contact or enquiry forms
• Emails or phone calls
• Digital health records and diagnostic imaging
• Third parties such as referring practitioners (with consent)

Whenever possible, information is collected directly from you.

3. Why We Collect Your Information

We collect and use personal information to:

• Provide dental care and treatment
• Maintain accurate clinical records
• Arrange and manage appointments
• Communicate with you about treatment or follow-up care
• Process payments and health fund claims
• Comply with legal and regulatory requirements
• Improve our services and patient experience

Without certain information, we may be unable to provide appropriate dental care.

4. Disclosure of Personal Information

Your personal information may be disclosed to:

• Dental practitioners and staff within Warner Dental
• Specialists or healthcare providers involved in your treatment
• Dental laboratories involved in creating restorations
• Health insurance providers for claims processing
• Government or regulatory bodies where legally required
• IT service providers supporting our practice management systems

We only share information when necessary for treatment, administration, or legal compliance.

5. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored:

• In secure electronic patient management systems
• In physical records stored securely at our clinic

Access to patient information is restricted to authorised staff only.

6. Website Data and Cookies

When you visit our website, certain information may be collected automatically, such as:

• IP address
• Browser type
• Pages visited
• Time spent on the website

This information helps improve website performance and user experience. Cookies may be used to collect this information.

You can disable cookies through your browser settings if preferred.

7. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you.

If any information is inaccurate or outdated, you may request that it be corrected.

Requests can be made by contacting our clinic directly.

8. Marketing and Communications

We may occasionally send appointment reminders, practice updates, or oral health information via phone, SMS, or email.

You may opt out of marketing communications at any time by contacting our clinic.

9. Third-Party Links

Our website may contain links to third-party websites. Warner Dental is not responsible for the privacy practices or content of those external websites.

We recommend reviewing the privacy policies of any external sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or practice operations.

The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Warner Dental
Warner, Queensland, Australia

Phone: (07) 3882 3200
Email: info@warnerdental.com.au